Frequently Asked Questions

When can I expect delivery?

Domestic deliveries are made Monday to Friday (public holidays excepted). If there is no one available to receive the parcel Australia Post will leave a card with pick up information. The parcel can then be picked up during their normal opening hours.

How are shipping costs determined?

Free shipping is available in Australia on all orders. Free international shipping is also available on orders over $250. We use Australia Post to deliver around Australia.  Shipping costs are determined by the size and weight of your purchase.

What happens if something is damaged or faulty?

We take great pride in the quality of our artworks and products. For online purchases, we carefully inspect your order prior to shipment. Upon receipt, please inspect your purchase yourself and notify us of any damage as soon as possible; on return of damaged or faulty goods we will arrange a prompt replacement.

Can I order a customised version of a La Source Australia product?

As we are the artists, we are available for specific commissions. Contact us!

Why are some of your Limited Edition Artworks no longer available in certain sizes?

As our artworks are Limited Edition, there are only 200 available. Once sold out, the limited edition is no longer available.

Terms and Conditions

All purchases from the website are subject to the terms and conditions set out below. Please read them carefully before placing an order as, in purchasing from the website, you indicate your understanding and agreement to being bound by these terms.

  1. Payment and order processing

We accept payment via credit card (Visa and Mastercard) and bank transfer, via the Commonwealth Banks of Australia’s, secure payment gateway. We do not retain your credit card details at all, saved credit cards on our site use a secure token. Orders will be dispatched once we receive notification your payment has been confirmed, generally within 1 day for credit card purchases.

Although we endeavour to keep product listings up to date, occasionally an item listed may be unavailable due to unforeseen demand or other special circumstances. If this is the case, we will contact you within 48 hours to offer you a refund or a suitable alternative, or to discuss placing the item on back order.

  1. Prices

All prices are in Australian dollars and include Goods and Services Tax (GST) of 10 percent. Online prices may be subject to change without notice, and may differ from prices available elsewhere. International prices whilst not subject to Goods and Services Tax (GST) remain the same to contribute towards shipping costs.

Further duties, taxes or charges levied on the package on arrival in your country, or any other fees or charges you may incur in relation to a foreign transaction, are your responsibility. If you require further information about your country’s taxes and duties, please contact your local customs or other relevant authorities directly. Please note that, to comply with Australian export regulations, we will declare the value of all items ordered.

  1. Products, care and maintenance

We aim to display accurately the colour of products that appear on the website. However, as the actual colours you see will depend on your monitor and/or printer, there is no guarantee that the display of any colour will exactly reflect the colour of the product on delivery.

Our goods may include care instructions, in which case it is imperative you follow these instructions for the ongoing quality of your product. We do not offer refunds, replacement or free repair for goods that you damage by misuse, including by failure to follow care and maintenance instructions.

Shipping

All orders are shipped from Sydney using Australia Post. Free shipping is available in Australia on all orders. Free international shipping is also available on orders over $250. The shipping costs for international orders under $250 will be calculated on request. Delivery time is usually within 3 working days within Australia. For international orders, please contact us for a delivery estimate.

Please note, we cannot guarantee delivery times. If your order does not arrive within a reasonable time please contact us by phone or email.

Returns

We commit to comply with all our legal obligations that relate to your warranty and other consumer guarantee rights.

All items are thoroughly checked before sending and packaged with care. However, in the unlikely event that you receive an item that is faulty or damaged, please contact us by phone or email to arrange a refund or replacement. Please note that custom-made orders cannot be returned or refunded.

There are no exchanges on sale items.

Privacy Policy

We do not receive your credit card details for payments made through our Payment Gateway. We will not disclose or use for any secondary purpose personal information that you provide to us including your name, address, telephone number and email address.

Copyright

The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the Australian Copyright Act 1968, and is the property of La Source. The collective work includes works that are licensed to La Source Australia. La Source Australia ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with La Source Australia or purchasing La Source Australia products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with La Source Australia or to purchase La Source Australia products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by La Source Australia. You further agree not to change or delete any proprietary notices from materials downloaded from the site.